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SINGAPORE -- Getting stuff done at the bank often involves having to waste part of your day standing in line at the bank.
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Singapore's national bank just started rolling out the country's first-ever video conference based teller machines, where you can talk to a live teller via video chat. 。

For now, the system is a trial with just one machine at ITE College Central in Ang Mo Kio, but DBS appears confident it'll be well-received, and plans to install more of the video machines around the island by the end of the year, it says.。

The machines will take some resources to run. For one, a live teller needs to look peppy and respond to customers round-the-clock -- a service banks don't offer yet, since most branches stop serving walk-ins by late afternoon.
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The virtual teller machines will perform regular ATM services such as cash withdrawals and balance enquiries, and they'll also be able to dispense debit cards and internet banking tokens. 
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In order to access these functions, users will need to bring along valid identification. The machines will also be able to scan fingerprints to authenticate users.。

"We see the [machines] as a game-changer for the industry, in terms of delivering round-the-clock branch banking services to our customers," said Jeremy Soo, managing director and head of consumer banking group (Singapore), DBS Bank. 。

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